At Mac+Tech, we use Zoom Workplacefor secure remote support sessions. Zoom allows us to meet by video or audio, share your screen, and, with your permission, temporarily control your Mac so we can help troubleshoot problems, adjust settings, or walk you through a task.

You do not need a Zoom account, paid or free, to participate in a support session. You only need the Zoom app installed on your Mac and the meeting link I send you.

Before your appointment, if you already have the Zoom app on your Mac, it would be helpful to open it and check for updates. If you do not have Zoom installed, you can download it by going to zoom.us/download and installing the Zoom Workplace app for Mac. If needed, I can walk you through the process over the phone (or with FaceTime) and help get Zoom set up on your Mac so we can start the session.

When it is time for the remote support session, I will send you a Zoom meeting link. Click the link to join the meeting. If Zoom asks for permission to use your microphone or camera, allow those permissions so we can communicate during the session. I may use Zoom’s AI note-taking feature to summarize the meeting for my records, but the session will not be recorded.

Once we are connected, I may ask you to share your screen. We will talk through the process, and I will guide you through the steps to get remote control working. From that point on, we will both be able to control your computer.

Remote control is temporary. It only works during the Zoom session and only after you approve the request. You can stop screen sharing or end the Zoom meeting at any time. If you end the meeting, I will no longer be able to view or control your computer.

If you have a recent Mac and iPhone, we may also be able to use iPhone Mirroring to view and control your iPhone from your Mac. This can be helpful for troubleshooting iPhone issues or making changes, such as adding an email account. Your Mac and iPhone must both support iPhone Mirroring, be signed into the same Apple account, be nearby during the session, and meet Apple’s requirements for iPhone Mirroring.