I use Zoom Workplace for secure remote support sessions. Zoom allows us to meet by video or audio, share your screen, and, with your permission, temporarily control your Mac so I can help troubleshoot problems, adjust settings, or walk you through a task. Nothing happens without your approval and you can end the session from your end at any time.

You do not need a Zoom account, paid or free, to participate in a support session. You only need the Zoom app installed on your Mac and the meeting link I send you.

Before your appointment, if you already have the Zoom app on your Mac, it would be helpful to open it and check for updates. If you do not have Zoom installed, you can download it by going to zoom.us/download and installing the Zoom Workplace app for Mac. If needed, I can walk you through the process over the phone (or with FaceTime) and help get Zoom set up on your Mac so we can start the session.

At the scheduled time of the support session, I will send you a Zoom meeting link. Click the link to join the meeting. If Zoom asks for permission to use your microphone or camera, allow those permissions so we can communicate during the session. Remote sessions are not video recorded. I do not use automated meeting transcripts or AI-generated summaries without the client’s permission.

Once we are connected, I may ask you to share your screen. I will talk you through the process, and I will guide you through the steps to get remote control working. From that point on, we will both be able to control your computer, until the session is over.

Remote control is temporary. It only works during the Zoom session and only after you approve the request. You can stop screen sharing or end the Zoom meeting at any time.

If you have a recent Mac and iPhone, we may also be able to use iPhone Mirroring to view and control your iPhone from your Mac. This can be helpful for troubleshooting iPhone issues or making changes, such as adding an email account. Your Mac and iPhone must both support iPhone Mirroring, be signed into the same Apple account, be nearby during the session, and meet Apple’s requirements for iPhone Mirroring.