Mac+Tech Support

Pre-Purchase Consulting

Save time and money in the long run by getting good advice on what to buy, how to have it configured (RAM memory, storage, printers, scanners, etc.), purchasing AppleCare, and a host of issues that will come up later. Whether you are a home user or a small business, it helps to do strategic planning before you make that investment in technology.

Out-of-Box MAC Set-Up

Now that you have that brand new computer, you want to get it set up and start using it – NOW. If you are an old hand at macOS, go for it. Otherwise you may benefit from professional support from the beginning. Issues to keep in mind: some user names cannot be changed easily, so avoid that during the migration process. When moving applications and your data from your old computer, issues can come up. You may need to upgrade certain applications. It is ideal to know what to expect and plan your strategy. In general, you may need to make a plan before you make your purchase, may need help migrating, and also need what I call post-migration support.

Click HERE for more on Out-Of-Box Set-Up.

HARDWARE & SOFTWARE TROUBLESHOOTING

As a Apple Certified Support Professional, I am trained to diagnose and solve your problems quickly and efficiently. Over 30 years of experience helps me zero in on the issue and find a solution.

Software Installation & Upgrades

Make sure your installations are done correctly and that the latest updates are installed. It is important to know how to set up easy ways to open programs and avoid launching techniques that are convoluted or result in problems.

macOS Installation & Upgrades

There are several steps that should be taken before upgrading an operating system. Your computer should be “prepared” to avoid serious problems, which can include data loss. And not all Macs can run optimally on the most current operating system. In some cases it makes more sense to stay with the version of macOS you have. In others, a new computer is more productive than upgrading. But it is always crucial to have a current backup before upgrading. Call me and I will go over your options with you.

Data Recovery

Sometimes your computer is hosed. In those cases, call me to get a discount on recovery services from DriveSavers or guide you through the process of using $300 Data Recovery But in many cases I can recover files that were trashed or from a drive that will no longer start your computer. Contact me and see if it makes sense for me to try and do a data recovery before you send your computer out to a recovery service.